TODDLER SLEEP RESCUE
Cherie Johnson, MOT, OTR/L | Certified Pediatric Sleep Coach
TERMS AND CONDITIONS
Effective Date: March 1, 2026 | Last Updated: February 25, 20261. ACCEPTANCE OF TERMS
By purchasing any product or service from Toddler Sleep Rescue you agree to be bound by these Terms and Conditions. Please read them carefully before completing your purchase. If you do not agree to these terms please do not proceed with your purchase.2. ABOUT TODDLER SLEEP RESCUE
Toddler Sleep Rescue is owned and operated by Cherie Johnson, MOT, OTR/L, a licensed occupational therapist and certified pediatric sleep coach. Services are designed exclusively for typically developing toddlers ages 18 months to 4.5 years. All sleep coaching services are provided virtually.3. SERVICES AND PRODUCTS
3.1 Bedtime Battle Rescue Guide — $27
A digital PDF guide providing an actionable bedtime system for toddlers ages 18 months to 4.5 years. Delivered instantly via email upon purchase.3.2 DIY Custom Sleep Plan — $347
A fully personalized sleep plan created based on your completed sleep intake questionnaire. Includes:
Detailed sleep intake questionnaire
Fully customized sleep plan (PDF)
Personalized step-by-step bedtime routine
Age-appropriate schedule
Week-by-week implementation timeline
Troubleshooting guide and FAQ
Implementation checklist
Plan delivered via email within 5-7 business days after receipt of completed questionnaire.3.3 Sleep Rescue Package — $697
A comprehensive two-week sleep coaching package. Includes:
Detailed sleep intake questionnaire
45-minute Zoom consultation
Fully customized sleep plan (PDF)
Personalized routines and schedules
Implementation timeline
Daily check-ins for two weeks
Two weeks of unlimited email support
Wrap-up email at end of week two
Graduate guide for long-term success
Sleep tracking log for daily monitoring
Plan delivered via email within 5-7 business days after your Zoom consultation.4. PAYMENT TERMS
Full payment is required at the time of purchase before any services are rendered.
Payment confirms your booking and secures your spot.
Payment is processed securely through Stripe via Calendly. Toddler Sleep Rescue does not store credit card information.
All prices are listed in US dollars.
By completing your purchase you confirm that you are authorized to use the payment method provided.5. REFUND POLICY
5.1 Bedtime Battle Rescue Guide — $27
All sales are final. No refunds are available for digital downloads once purchased and delivered. By completing your purchase you acknowledge and agree to this no-refund policy.5.2 DIY Custom Sleep Plan — $347
Before questionnaire submission: A full refund may be requested within 7 days of purchase provided the sleep intake questionnaire has not yet been submitted. After 7 days no refund will be issued regardless of questionnaire status.
After plan delivery: No refunds will be issued once the custom sleep plan has been delivered via email. The service has been completed and delivered.
Referral out: If Toddler Sleep Rescue determines it is unable to complete your sleep plan and refers you to another provider, a full refund will be issued.5.3 Sleep Rescue Package — $697
Before Zoom consultation: A full refund may be requested before your scheduled Zoom consultation provided the intake questionnaire has not yet been reviewed.
After Zoom consultation but before plan delivery: A 50% refund may be issued. The consultation represents completed work and that portion is non-refundable.
After plan delivery:No refunds will be issued once the custom sleep plan has been delivered via email regardless of outcome. Results depend on consistent implementation by the family.
Referral out: If Toddler Sleep Rescue determines it is unable to complete your service and refers you to another provider, a full refund will be issued.5.4 Cancellations and No-Shows — Sleep Rescue Package
Consultations may be rescheduled up to 48 hours before your scheduled appointment with no penalty.
Cancellations with less than 48 hours notice are subject to a 50% cancellation fee.
No-shows will be charged the full amount.
In the event Toddler Sleep Rescue must cancel, a full refund or rescheduling will be offered and the client will be notified as soon as possible.5.5 Refund Requests
All refund requests must be submitted in writing to [email protected]. Please include your name, date of purchase and reason for request. Approved refunds will be processed within 5-7 business days to the original payment method.6. INTAKE REQUIREMENTS
The sleep intake questionnaire must be completed and submitted at least 48 hours before your scheduled Zoom consultation.
The DIY Custom Sleep Plan cannot be created without a completed questionnaire.
The Sleep Rescue Package consultation cannot proceed without a completed questionnaire.
Late or missing questionnaires for the Sleep Rescue Package will result in automatic rescheduling to the next available appointment.
No refunds will be provided for rescheduling due to incomplete intake requirements.
Client is responsible for providing accurate and complete information. Withholding relevant information may impact the effectiveness of recommendations.7. SCOPE OF PRACTICE
7.1 Educational Services Only
All consultations and recommendations provided by Toddler Sleep Rescue are for educational purposes only. Services do not constitute medical, psychological, or therapeutic advice.7.2 Age and Health Requirements
Services are designed exclusively for typically developing toddlers aged 18 months to 4.5 years. Toddler Sleep Rescue does not provide services for children with:
Diagnosed medical conditions affecting sleep
Feeding or growth concerns
Suspected sleep disorders requiring medical evaluation7.3 OT Services
Sleep coaching services are provided by Cherie Johnson in her capacity as a certified pediatric sleep coach. Occupational therapy services are provided separately and independently and are not included in any Toddler Sleep Rescue package or product. Sleep coaching services do not constitute occupational therapy treatment and should not be interpreted as such.7.4 Referral Policy
Cases requiring medical or specialized intervention beyond our scope will be referred to appropriate professionals. A full refund will be provided when referrals are made due to scope limitations.8. EMAIL SUPPORT
Two weeks of email support included in the Sleep Rescue Package begins the day the sleep plan is delivered.
Email support is available Monday through Thursday 9:00am-5:00pm EST and Friday 9:00am-2:00pm EST on business days only.
Responses will be provided within 24-48 hours during business hours.
Communications received outside of business hours will be addressed on the next business day.
Support is limited to implementation questions and minor plan adjustments.
The email support period begins the day the sleep plan is delivered. Clients experiencing illness, travel or unexpected emergencies during their support period may contact [email protected] to discuss accommodations on a case by case basis.
No refunds are provided for unused email support due to delayed implementation.9. NO GUARANTEE OF RESULTS
Sleep coaching results vary by child and family. Toddler Sleep Rescue does not guarantee specific sleep outcomes or timelines.
The success of any sleep plan depends on consistent and faithful implementation by the family.
Every child is different. What works for one child may require adjustment for another.
Toddler Sleep Rescue cannot be held responsible for outcomes when recommendations are not consistently followed.10. MEDICAL DISCLAIMER
Services provided by Toddler Sleep Rescue are not medical advice and do not replace the guidance of a licensed physician or healthcare provider.
If your child has a medical condition that may be affecting sleep please consult your child's pediatrician before beginning any sleep coaching program.
Any safety concerns during implementation should be directed to your child's pediatrician.
By purchasing any service you acknowledge that you have consulted or will consult your child's pediatrician as appropriate.11. CLIENT RESPONSIBILITIES
Clients are responsible for completing all required questionnaires accurately, honestly and by the required deadline.
Clients are responsible for implementing the sleep plan consistently and as directed.
Clients are responsible for communicating any concerns or challenges promptly during the coaching period.
Clients are responsible for ensuring all recommendations are implemented safely.
Clients agree to maintain respectful and professional communication at all times. Toddler Sleep Rescue reserves the right to terminate services without refund in cases of abusive or threatening behavior.
Clients are responsible for ensuring reliable internet connection and appropriate technology for Zoom consultations. Missed appointments due to technical issues on the client's end are non-refundable.12. CONFIDENTIALITY AND PRIVACY
All client information shared with Toddler Sleep Rescue is kept strictly confidential and will not be shared with third parties without your written consent except as required by law.
Client information is used solely for the purpose of providing sleep coaching services.
Video consultations are not recorded without explicit client consent.
With permission, general testimonials may be used for marketing purposes. No identifying information including names, locations, or specific details will be shared without explicit written consent.13. INTELLECTUAL PROPERTY
All materials provided by Toddler Sleep Rescue including sleep plans, guides, questionnaires and supporting documents are the intellectual property of Toddler Sleep Rescue and Cherie Johnson.
Materials may not be copied, shared, reproduced or distributed without express written permission.
Sleep plans are created for individual client use only and may not be shared with or sold to others.14. LIMITATION OF LIABILITY
Toddler Sleep Rescue and Cherie Johnson shall not be liable for any indirect, incidental or consequential damages arising from the use of our services or products.
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service in question.
Client assumes full responsibility for all implementation decisions.15. DISPUTE RESOLUTION
Any concerns should be addressed directly via email at [email protected]. Toddler Sleep Rescue is committed to resolving issues professionally and promptly. These terms are governed by the laws of the State of Florida. Any disputes not resolved through direct communication shall be resolved through binding arbitration in accordance with Florida law.16. MODIFICATIONS TO TERMS
Toddler Sleep Rescue reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.17. CONTACT INFORMATION
For questions about these Terms and Conditions please contact:Cherie Johnson, MOT, OTR/L
Certified Pediatric Sleep Coach
Toddler Sleep Rescue
[email protected]
toddlersleeprescue.comBy purchasing any product or service from Toddler Sleep Rescue you acknowledge that you have read, understood and agree to these Terms and Conditions.View our Privacy Policy | Disclaimers